Return & Refund Policy

At Evostan Healthcare, we are committed to providing genuine, high-quality healthcare and wellness products. We carefully pack and inspect every order before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged product.
• You received a defective or leaking product.
• You received a wrong product or a product different from what you ordered.
• Your order is incomplete or missing an item.
• The product received is significantly different from the product description or order placed.

For hygiene, safety, and product-quality reasons, we generally do not accept returns of products that have been opened, used, consumed, or tampered with, unless the product was received damaged, defective, or incorrect.

2. Return Request Period

A return or replacement request must be raised within 7 days of delivery of the order.

Requests submitted after 7 days may not be accepted, except where required by applicable law.

To initiate a return, please email us at evostanhealthcare01@gmail.com and provide:

• Order number
• Name and contact details used for the order
• Reason for the return
• Clear photographs of the product
• Photographs of the outer packaging and shipping label
• A short video, where applicable, showing leakage, damage, or a product defect

We may request additional information to verify the issue.

3. Damaged Products

If your package arrives damaged, please take photographs or a video of the package before opening it, wherever possible.

If the product inside is damaged, leaking, broken, or otherwise unusable, notify us within 7 days of delivery.

After verification, we may offer:

• A replacement product; or
• A refund of the eligible product/order amount.

4. Wrong or Incorrect Product

If you receive a product different from the one ordered, please contact us within 7 days of delivery.

After verification, we will arrange for the incorrect product to be returned, where required, and provide a replacement or eligible refund.

5. Products Not Eligible for Return

Returns will generally not be accepted in the following situations:

• The return request is made after the applicable return period.
• The product has been opened, used, consumed, or tampered with, except where the product itself was defective or incorrectly supplied.
• The product has been damaged after delivery due to improper handling, storage, or use.
• The product is returned without its original packaging, labels, or accessories, where applicable.
• The issue is caused by normal wear and tear or improper use.
• The product was purchased from a third-party seller or platform and not directly from Evostan Healthcare.
• The customer changes their mind after receiving the product, where the product is otherwise correctly supplied and non-defective.

6. Refunds

Once your return or refund request has been reviewed and approved, we will initiate the applicable refund.

For prepaid orders, refunds will generally be made to the original payment method used for the purchase.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

For Cash on Delivery (COD) orders, we may request valid bank account or other payment details required to process the refund.

7. Replacement

Where a replacement is approved, we will arrange dispatch of the replacement product subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

8. Cancellation of Orders

Order cancellation requests should be made as soon as possible after placing the order.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it and issue an applicable refund.

Once an order has been shipped or delivered, cancellation may no longer be possible and the request will be handled according to our return policy.

9. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged, defective, or incomplete product, Evostan Healthcare will generally bear the applicable return shipping cost.

For any return approved for another reason, return shipping arrangements and costs may vary depending on the circumstances.

Customers should not send products back without receiving return instructions from our support team.

10. Refund Deductions

Where applicable, refunds may be adjusted for:

• Non-refundable shipping charges, where applicable;
• Promotional discounts or benefits that were conditional upon the order value;
• Any other charges that are lawfully non-refundable.

No deduction will be made where prohibited by applicable law.

11. Refund Delays

If your refund has been approved but has not appeared in your account within the expected processing period, please first check with your bank or payment provider.

If the amount is still not received, contact our customer support team at evostanhealthcare01@gmail.com with your order number and refund details so that we can assist you.

12. How to Contact Us

For return, replacement, cancellation, or refund requests, please contact:

Evostan Healthcare
Email: evostanhealthcare01@gmail.com
Website: evostanhealthcare.com

Please include your order number in all communications so that we can process your request efficiently.

13. Important Note

Evostan Healthcare reserves the right to verify return and refund requests and to reject requests that do not meet the conditions of this policy, subject always to applicable consumer protection and other applicable laws.

Nothing in this policy is intended to limit or exclude any rights available to customers under applicable law.

We may update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated revision date.